Shipping & Returns
We want your experience with Viral Finds to be simple and transparent. Please review the information below regarding shipping, delivery, returns, refunds, and damaged items.
Shipping Information
Orders are processed as quickly as possible. Shipping times may vary depending on the product, supplier location, and delivery destination. When available, we prioritize products with U.S.-based fulfillment options for faster delivery. Estimated delivery times will be shown whenever available, and tracking information will be provided once your order has shipped.
Returns & Refunds
If you are not satisfied with your purchase, please contact us as soon as possible. Return eligibility may vary depending on the product and supplier. Items must generally be unused, in their original condition, and returned with the original packaging. Once a return is approved and received, eligible refunds will be processed to the original payment method. Shipping costs and processing times may vary depending on the circumstances of the return.
Damaged or Incorrect Itens
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photos of the item and packaging when applicable. We will review the issue and work with you to determine the appropriate solution, which may include a replacement or refund.
Questions About Your Order
If you have any questions about shipping, returns, refunds, or an existing order, please contact us through our Contact Us page. Please include your order number whenever possible so we can assist you more efficiently.